Terms and Conditions

Provision of Services
getPsychology is not an emergency mental health service, and does not provide 24-hour cover. We cannot offer on call support for service users experiencing current suicidal thoughts, psychotic impulses, or other symptoms that would reflect acute and severe psychological disturbance. In these instances, service users are advised to make urgent contact with their GP or the emergency services.

All information provided through this website is designed to support, not replace, the relationship that exists between the service user and his/her doctor. It is understood that general practitioners maintain an overview of a patient’s needs, and it may be helpful for us to inform a client’s doctor that consultation has occurred. Consent is sought prior to any contact being made, except in exceptional circumstances of risk to the service user or a third party.

All services and sessions are held in the strictest of confidence. We do not disclose to any third party without in-depth discussion with a client. In line with BPS ethical principles & HCPC professional guidelines, there may be exceptions to the practice in special circumstances, which include but are not limited to: risk issues, suicidal ideation and unknown self harm. It might be necessary to have discussions around external disclosure in the event that someone presents a serious risk to safety. Like all psychologists and counsellors, we are obliged to maintain written record of sessions. These files are kept confidential, coded for identity protection, securely stored and destroyed after 6 years.

Use of Website
The term ‘getPsychology ’ or ‘us’ or ‘we’ refers to the owner of the website, based in Birmingham, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website in relation to your needs. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law, and that you are ultimately reponsible for decisions based on information on this website.  .  

Your use of any information or materials on this website without professional assistance is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, or information available through this website meet your specific requirements.  We will offer our help to you, in line with professional body requirements, and work in accordance with the duties and responsibilties of our profession.  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of owned portions of the website is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged appropriate. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse any external website(s), and we hold no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited. We understand that content on this website to be unique and not infringe on any other content provider.

Privacy Policy
This privacy policy sets out how we use and protects any information that you give us you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. This policy is effective from 15th June 2011.

We may collect the following information:
- name, job title.
- contact information, email address, postcode.

We require this information to understand your needs and provide you with a service, and in particular for the following reasons:
- Contacting you or referring onward if appropriate.
- To improve our services.
- We may periodically send promotional emails about new products, special offers or other information which we believe you may find interesting (and which you have consented to receiving) using the email address provided by you. It is intended that this promotional email would only be a newsletter, and deviations from this purpose will be discussed with you first.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. An administration fee of £40will be payable upon application. If you would like a copy of the information held on you please contact us with details of your request.  

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. This website does not use any cookies, and stores no personal information about you. Any information placed in the contact form is transferred by email to us. While we make every reasonable effort to ensure all electronic information sent to us is secure, we cannot be held responsible for loss of confidential information you provide to us in the event that information becomes compromised.  (i.e.: our email system is used to set up appointments, not for transmission of confidential information).  

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

For any further information please contact us with your query. 
Thank you.  

Garrett Kennedy CPsychol | AFBPsS | HCPC Reg | FHEA 
Chartered & HCPC Registered Psychologist 
Registered EuroPsy Psychologist  | Clinical Supervisor